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Stray Dog Joined: 09 Oct 2009 Posts: 2

I recently had to reset both my Linksys router (WRT54GS) as well as my DSL modem (Westell Model E90-610030-06). Now I can connect to the internet just fine with my computer directly connected to the modem but when I put the router in the loop, i cannot connect to the internet. I can see the router wirelessly from my laptop when I connect it (SSID and settings seem to be broadcasting fine) but I cannot connect to the web. I can also add new devices to the network (my blackberry) but no internet comes through. I was thinking that I may need to bridge the modem so that the router takes on some of the responsibility...ideas anyone? Thanks!! Smile

Posted: Fri Oct 09, 2009 7:00 am Post subject:

Do you recall having to setup special settings, such as PPPoE or username/password, on the router for the DSL modem to work? DSL sometimes have specific settings rather than just a straight-forward "plug it in and go." I'm assuming you meant a hard reset of the router to return to factory settings, so the config was lost.

Did you have to do anything special to get thet Internet working when the DSL modem was plugged directly into your PC? Install CD or anything? I'm just guessing that if you used an install CD, it took care of the network settings which you'd have to reproduce manually on the router.

The other idea I can think of is, is your PC set up for DHCP, is it getting a LAN IP address from the router, and MOST IMPORTANTLY: is it getting the address of DNS servers from the router? The modem would get DNS servers from your ISP, pass it on to the router, and then to your PC.

Open a command prompt: Start Menu, Run, type "cmd" click OK. At the prompt type "ipconfig" and press Enter. If you see a valid IP address then the router is properly serving LAN IPs. Next, in the command prompt try "ping google.com" If it fails to ping google.com then you probably don't have proper domain name server addresses.

Posted: Fri Oct 09, 2009 8:07 am Post subject:

I'll fix your post limit so you can post the log you were trying to post. Sorry about the anti-spam limits but I can override them.

Posted: Fri Oct 09, 2009 8:10 am Post subject:

[quote=tfields1211]
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Margaret Fields>ipconfig Windows IP Configuration

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : launchmodem.com
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
C:\Documents and Settings\Margaret Fields
ping google.com Pinging google.com [74.125.45.100] with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=12ms TTL=52
Reply from 74.125.45.100: bytes=32 time=12ms TTL=52
Reply from 74.125.45.100: bytes=32 time=11ms TTL=52
Reply from 74.125.45.100: bytes=32 time=12ms TTL=52
Ping statistics for 74.125.45.100: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds: Minimum = 11ms, Maximum = 12ms, Average = 11ms

See above for the results of the IP config and ping test. It looks like I am getting valid IP address info and my speed is good. I did do a hard reset to factory defaults on both the router and modem---ie press and hold the reset button on the back of both. I did not have to reinstall anything from CD for the modem and I went to the router's IP address to set it up... Thoughts?
[/quote]

Posted: Fri Oct 09, 2009 8:11 am Post subject:

and it looks like the modem is doing the routing, so your wireless router is probably just getting in the way. Yes, you should set it to bridge and get DHCP addresses directly from the modem (which is a router as well).

Stray Dog Joined: 09 Oct 2009 Posts: 2

Thanks for the fix...I can't recall how to bridge my modem but I do remember that it was fairly easy. Do I need to go to the ISP site (Bellsouth) to do it?

Posted: Fri Oct 09, 2009 4:00 pm Post subject:

tfields1211 wrote:
Thanks for the fix...I can't recall how to bridge my modem but I do remember that it was fairly easy. Do I need to go to the ISP site (Bellsouth) to do it?

Perform a hard reset on both the modem and the router again.
Connect the wireless router to the modem.
Connect any networking devices to the wireless router

Navigate to http://192.168.1.1 and login with the username/password. Most likely it will be admin/pass, admin/password, or admin with no password.

Go through the WAN Setup for the router and use PPPoE as the connection type and provide your ISP username/password when prompted.

Last but not least, go to the wireless security settings and configure encryption for your wireless connection =D

Hope this helps.

Posted: Fri Oct 09, 2009 5:01 pm Post subject:

Extreme wrote:
tfields1211 wrote:
Thanks for the fix...I can't recall how to bridge my modem but I do remember that it was fairly easy. Do I need to go to the ISP site (Bellsouth) to do it?

Perform a hard reset on both the modem and the router again.
Connect the wireless router to the modem.
Connect any networking devices to the wireless router

Navigate to http://192.168.1.1 and login with the username/password. Most likely it will be admin/pass, admin/password, or admin with no password.

Go through the WAN Setup for the router and use PPPoE as the connection type and provide your ISP username/password when prompted.

Last but not least, go to the wireless security settings and configure encryption for your wireless connection =D

Hope this helps.

you'll also still need to kick the ISP router into bridge mode. Just google the model with "bridge mode." Manuf most likely has a PDF containing the data you seek.

Posted: Sat Oct 10, 2009 3:48 pm Post subject:

Olive wrote:
Extreme wrote:
tfields1211 wrote:
Thanks for the fix...I can't recall how to bridge my modem but I do remember that it was fairly easy. Do I need to go to the ISP site (Bellsouth) to do it?

Perform a hard reset on both the modem and the router again.
Connect the wireless router to the modem.
Connect any networking devices to the wireless router

Navigate to http://192.168.1.1 and login with the username/password. Most likely it will be admin/pass, admin/password, or admin with no password.

Go through the WAN Setup for the router and use PPPoE as the connection type and provide your ISP username/password when prompted.

Last but not least, go to the wireless security settings and configure encryption for your wireless connection =D

Hope this helps.

you'll also still need to kick the ISP router into bridge mode. Just google the model with "bridge mode." Manuf most likely has a PDF containing the data you seek.

In my experience with the Westell modems (Given away by the DNS Suffix), this is not always necessary as long as the modem hasn't already been configured.