LITTLEBLACKDOG.COM

Posted: Sun Sep 08, 2002 8:20 pm Post subject:

Um...mine got charged, too.

PURCHASE 66.76 424.59 66.76
09-04-02 MPCPARTS.COM 414-3320874 WI 738736

:?:

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That's right; five doggies. Now BOW!!

Posted: Sun Sep 08, 2002 8:39 pm Post subject:

DAMNIT!!! If im not around for a couple days, its because I caught hell from my parents. They wouldnt be mad if I actually GOT something for the 30 bucks, oh well, time to start calling the credit card company.

Can't be too hard to straighten this out, even though now that I said that, its going to be a pain in the ass.

"You can prick your finger, but dont finger your prick"

Posted: Sun Sep 08, 2002 9:46 pm Post subject:

I sent them a "small" e-mail. Hope I didn't come across too strongly....

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Greetings,

You are probably familiar by now with a thread in the LittleWhiteDog forum where it was noted that you were selling XP 1900+ Processors for $30 (http://www.littlewhitedog.com/forum/topic.asp?ARCHIVE=&whichpage=2&TOPIC_ID=9127). I placed an order for two for an upcoming dually rig and received a confirmation e-mail (attached) only to receive a cancellation e-mail (also attached) the next morning. I understood your position and defended you in the aforementioned forum thread (my user name is Jonathan, in case you're unsure), citing the financial problems that this would bring to you.

Now you have brought me some of my own. I currently have a charge of $66.76 sitting on my Visa card, charged on 9/4/02 (the same day I received the cancellation e-mail) from MPCPARTS.COM 414-3320874 WI 738736. Now I understand that you are a smaller operation, and as a sponsor of LWD I am glad to support you, which is why I understood the pricing error and the need for cancellations. However, the fact that you have gone ahead and charged my credit card leaves a bitter taste in my mouth to say the least. Furthermore, you have had several days to correct it, but have not yet done so.

You have two options here. If you wish to send me two OEM XP 1900+ processors for the price I purchased them at, you may do so, but it must be delivered VERY quickly as I will be changing addresses very shortly (think overnight or 2-day). This is MY preferred solution. If this is not done, then I expect to see a credit for $66.76 posthaste. I do not wish to go to the credit card company for this, but if I have to then I will. I understand that you have had over 54 orders for this product. If you have not looked into every single one of them by now, then I strongly suggest you do so if you wish you maintain your Merchant's Account.

I trust you will make this as easy for both of us as you can...one of your employees mentioned not having another "Best Buy" on your hands, and I would hate to see a decent operation tried online by the hardware community.

I apologize if I come across angry or strong, but I have NEVER had a company charge me on a cancelled order in the past.

Respectfully yours,

details withheld

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Just so you know, Fido, I don't have it in for MPCParts. I'm just trying to make them aware of how precarious their position is now. That's not to say that I wouldn't go through with it, but I plan on exhausting every other avenue first.

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That's right; five doggies. Now BOW!!

Posted: Sun Sep 08, 2002 10:11 pm Post subject:

I think your email is just fine, Jonathan. Not harsh in any way. As a matter of fact, it's a lot nicer than what I would've said. And I would've put the charge into dispute with my credit card company. I don't know if you have ever heard of Clark Howard or not, but he has a nationally syndicated radio show and I listen to him every day. You can find him here:

www.clarkhoward.com

He says just about every day on his program that if you have ANY type of dispute, regardless of whether or not you feel it will be resolved by the other party, you should put it into dispute. That site is a great site to bookmark, btw. A lot of great info on there.

Thought that might help.

Life is a like a box of chocolates.....when it's done it's done.

Posted: Mon Sep 09, 2002 10:32 am Post subject:

FYI EVERYONE--
When you use your credit card to make a purchase, it takes between 24-72 hours to post to your account. Therefore, its quite possible the charge was sent to Visa/MC/Amex/Discover/etc, before the error was found and a cancellation notice was sent. They should be able to reverse the charge just the same way. You can also dispute the charge with your credit card company who will charge it back to the retailer.

A little kind advice--
It is a easier to resolve these issues civilly, then to call screaming and yelling at someone over the phone or via email. As I work my last to days in the compliance department (aka complaints)I will tell you all that a little bit of patience goes a long way and that most people will be more willing to help you faster if you're nicer. If you're beligerent, you wont get anywhere. No one appreciates being screamed at, name calling or threats. Do unto others as you'd have done unto you. Think how you would feel if the tables were turned.

Im sure Lars would be happy to help with the problem, being that he left a direct # to reach him at. Try giving him a call. It can't hurt. He's offered to make a deal with us, being that they made a huge mistake.

And as for the mistake, it happens. You should support your small businesses, before they're all gone. And they disappear under the pressures of the bigger companies. Dooming us all shop in corporate hell. Acccckkkkkkkkkkk!!!!!!!!!!!!

Posted: Mon Sep 09, 2002 1:04 pm Post subject:

Well...I got my 1600+ from newegg, and finally set it up over the weekend.

WOW!!!!!

On my new epox 8k5a3+, it's running stable and cool at 180mhz FSB!, at the default 10.5x multipler, effectivly athlon 2200+ speeds.

I'm averaging 2 hour 45 minute seti work units with it after a couple days.

WOW!!!!!

Not bad for a 54 or whatever dollar processor.

Posted: Mon Sep 09, 2002 4:38 pm Post subject:

I received a reply from cemail this morning telling me that he credited my account the same day, and that he could fax me the report if I wished. I let it sit there during the day, and as of right now (7:30 pm CST), I haven't received the credit, although the charge was made on the 4th. I've asked him to scan in and send me the credit info. When I get that, I'll run it through my bank to make sure they didn't screw something up, and we'll see where we go from there.

Anie, I agree completely with you, but the charge was made on the 4th...even allowing 72 hours for processing, a credit should have appeared by the end of the day on the 7th, or Saturday. It's now the end of the day Monday and I still have no credit. I'm trying to get this resolved through MPCParts first before taking it to my credit card company...if cemail comes through, then I have no more complaints.

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That's right; five doggies. Now BOW!!

Big Dog Joined: 18 Oct 2000 Posts: 4410

Lars is supposed to be working out some kinda deal for everyone on the site to make up for this mistake. He should be posting the details on his final decision any day now.

As for the charges / credits etc. It sounds like everyone is getting credited back for the purchase. If it took two day to charge, does it also take two days to credit back?

If there is anything else I can do, just tell me what it is.

Posted: Mon Sep 09, 2002 8:06 pm Post subject:

Quote:

[purple]
FYI EVERYONE--
When you use your credit card to make a purchase, it takes between 24-72 hours to post to your account. Therefore, its quite possible the charge was sent to Visa/MC/Amex/Discover/etc, before the error was found and a cancellation notice was sent. They should be able to reverse the charge just the same way. You can also dispute the charge with your credit card company who will charge it back to the retailer.

A little kind advice--
It is a easier to resolve these issues civilly, then to call screaming and yelling at someone over the phone or via email. As I work my last to days in the compliance department (aka complaints)I will tell you all that a little bit of patience goes a long way and that most people will be more willing to help you faster if you're nicer. If you're beligerent, you wont get anywhere. No one appreciates being screamed at, name calling or threats. Do unto others as you'd have done unto you. Think how you would feel if the tables were turned.

Im sure Lars would be happy to help with the problem, being that he left a direct # to reach him at. Try giving him a call. It can't hurt. He's offered to make a deal with us, being that they made a huge mistake.

And as for the mistake, it happens. You should support your small businesses, before they're all gone. And they disappear under the pressures of the bigger companies. Dooming us all shop in corporate hell. Acccckkkkkkkkkkk!!!!!!!!!!!!

I'm really really really trying not to be mean, but it's just SOOOO hard. WHAT IN THE HELL ARE YOU TALKING ABOUT???
Who yelled, screamed, or has been belligerent in any way? This is the same issue I had with Fathertyme earlier in this thread. I DON'T NEED SOMEONE TELLING ME HOW TO HANDLE MY BUSINESS. If you are just offering suggestions that you think in some way can help out, WONDERFUL. But to actually tell people not to be

Quote:

"screaming and yelling at someone over the phone or via email",

thanks, but no thanks. That's a given, but it doesn't matter how you act. If you are a customer who paid in good faith and you don't get what you paid for, you BETTER get some kind of compensation, regardless of your attitude. Basic customer skills, my friend. I won't tell you what I do for a living. It might embarass you since I know probably more than anyone on this site what good customer service is all about. It's sort of along these lines "Yes sir. I'll get right on it sir. Whatever I can do to help. Is there ANYTHING else I can do for you? Thank you for calling and have a great day."

Now, as for this,

Quote:

"As I work my last to days in the compliance department (aka complaints)I will tell you all that a little bit of patience goes a long way and that most people will be more willing to help you faster if you're nicer. If you're beligerent, you wont get anywhere. No one appreciates being screamed at, name calling or threats. Do unto others as you'd have done unto you. Think how you would feel if the tables were turned."

just so you understand, I have every right to be angry. If a company takes money from me and doesn't deliver, it's called "FRAUD". Granted, I'll give them a couple more days before I accuse them of that. And guess what? I'M ANGRY. I just checked my card and found it has been charged the EXACT same day (9/4/02) that I was sent the cancellation notice, which, if you check above, was the most unprofessional note I've ever received. If they cancelled my order, WHERE THE HELL IS MY REFUND ON MY CARD??? It is now 9/9/02 and there is no sign of a charge-back. I am now going to post this reply and call my credit card company to dispute the charge.

Oh, and P.S., your comment

Quote:

"And as for the mistake, it happens. You should support your small businesses, before they're all gone. And they disappear under the pressures of the bigger companies. Dooming us all shop in corporate hell. Acccckkkkkkkkkkk!!!!!!!!!!!!",

if a company screws up, I won't be doing business with them, large or small. Guess that's why I continue to do all my business with Newegg, 20 orders and counting and no screw ups.

Life is a like a box of chocolates.....when it's done it's done.

Posted: Mon Sep 09, 2002 8:31 pm Post subject:

Just got off the phone with my credit card company. MPCParts authorized my card on 9/4/02, when I placed the order, then put the actual charge through 9/6/02. How the hell are they going to put the charge through when they cancelled the order 2 days before? Now I'm even more pissed.

Anyhow, charge is in dispute and all will be well. In the future I'll use my power as a consumer and not consume from them.

Life is a like a box of chocolates.....when it's done it's done.

Posted: Mon Sep 09, 2002 10:03 pm Post subject:

Quote:

Lars is supposed to be working out some kinda deal for everyone on the site to make up for this mistake. He should be posting the details on his final decision any day now.

As for the charges / credits etc. It sounds like everyone is getting credited back for the purchase. If it took two day to charge, does it also take two days to credit back?

If there is anything else I can do, just tell me what it is.

Thanks for the feedback Fido, I checked in via e-mail with MPC and they stated that they would credit my account ASAP, although this should have been taken care of awhile back. I will give them the benefit as I agree with Anie on her Point of View, Its easier to get things accomplished if you act civil then to go about screaming to get the issue resolved.

I know this as I have to deal with 10's-100's of customers of both types on a daily basis, and I'm more willing to help the civil/calm people and go the extra mile even though its not needed, rather than do this for the screaming customer.

Anyhow, I will check on the transaction in a few days to follow up on this issue.

As a side note, I notified Cemal about a possible mail server issue they may have...Fido, if you can let Lars know about this issue the next time you talk to him, maybe he can get this information to the right people:

the following appeared in my server logs:
09/09/2002 10:43:44 AM SMTP Server: Remote host 207.250.248.11 (mail.milwaukeepc.com) found in DNS blacklist at multihop.dsbl.org

Seems they need to adjust some settings as thier server is acting as an open relay at the moment...its a good thing I am only "Tagging and Sending" rather than rejecting servers on the dsbl.org list, otherwise I would never get thier e-mail.

Posted: Mon Sep 09, 2002 10:09 pm Post subject:

That's all well and good, however, the card shouldn't have been charged in the first place. Ordered and cancelled and card authorized on 9/4/02 and charge put through on 9/6/02. No excuse.

Life is a like a box of chocolates.....when it's done it's done.

Posted: Tue Sep 10, 2002 5:18 am Post subject:

[quote]When everyone placed the order, they typed in the CC# and authorized it. Therefore, the charge had to go through through. No one else had control of that, regardless of any subsequent activity.

It has been my experience, from the other end of the pipeline (as a merchant) that it typically takes from 5 - 15 days to process a credit, and this is due to complex legal issues with all the CC Companies. In some instances, a credit could not be issued for up to 30 days. The CC Company can always give you a "value" date, which means you don't pay interest on that balance even if it appears much later than the original transaction date.

Given the determination to correct this, I am sure Lars is doing the best he can, but also, he's probably waiting for other peeps to do their job. I wouldn't bother with it until at least a statement arrived. That gives everyone time to do their jobs.

I remember a little episode with CompUSA. I had to have a couple CD Burners in a hurry, and the FuXors were defective (Phillips). Well, I returned them the Same FriKKin Day, but the credit didn't show up for 7 days.

- my $.02

Posted: Tue Sep 10, 2002 7:54 pm Post subject:

I believe the CC has 30 days to re-emburse so I don't think there is any need to worry.

"ASCII stupid question, get a stupid ANSI !"
http://www2.sis.pitt.edu/~jacobson/ut/CaveUT.html

Posted: Tue Sep 10, 2002 8:40 pm Post subject:

I got an e-mail from Lars today confirming that the refund did indeed go through and asking for 10 days for it to show up on my credit card. In exchange for my trouble, he offered me free shipping on any future order.

Sounds good to me! I've got no more qualms [ Very Happy

]

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That's right; five doggies. Now BOW!!