LabRat63 wrote:

Bam

LabRat63 wrote:

I saw that Bam.

Doug wrote:

Theres nothing wrong with tigerdirect, as long as you read the product descriptions fully.

Better Business Bureau wrote:

Membership Status: This company is not a member.

Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints.

Specifically our files show a pattern of complaints alleging dissatisfaction with product quality, failure to deliver promised goods, service issues, misrepresentation in advertising and marketing practices and the failure to address and overcome the basic cause of complaints brought to their attention by the Better Business Bureau.

Complaints allege customers are led to believe they are buying new, Brand Name computer systems, parts and other products with either a 90-day, or 1 year warranty. Complainants allege they are receiving generic, defective and refurbished items and only a 30-day warranty with the option to purchase the 1-year warranty. Customers who purchase the warranty also experience difficulty in getting return phone calls to get the problems fixed or replaced. Customer are told they may return the items for replacement, but they will need to pay again for the replacement and will credited back when the item is returned and received by the company.

Some of the complaints have issues with the advertised rebate, both the catalog and web site have numerous offers for items with a mail-in rebate. Upon receiving the products the rebate application is not included in the package. Customers are told the rebate application is on the website and customers are required to comply with the program and submit paperwork that they never received. Many are denied because the product they have purchased does not have the advertised rebate, the rebate has expired, and some rebates are only good if the item is purchased with a computer. Many customers feel they have been victims of bait and switch, and are unable to return the products because the package has been open. Customers who have contacted customer service with concerns have problem with getting return calls, emails, and experience unresponsiveness and unconcerned customer service staff. However, the company has responded to most complaints presented by the Bureau.

Government Actions

On November 4, 1999, case C3903, the Federal Trade Commission
issued a Decision & Order against Tiger Direct for violations
of the Pre-sale Availability Rule, the Disclosure Rule and the
Warranty Act. Without admitting any wrong doing, Tiger Direct
agrees to 1) not represent that it provides On-Site Service
unless all limitations and conditions that apply are disclosed;
2) fulfill obligations under the warranty within a reasonable
period of time after receiving notice from the consumer; and
3) shall cease and desist from failing to make warranty text
available for examination prior to sale , failing to disclose
what is not covered under any given warranty or the procedures
needed to have warranty work accomplished and failing to
disclose that certain states may give the consumer legal rights
in addition to those provided by the warranty. For further
information regarding this order, you may contact the FTC at
877-382-4357. This order expires year 2019.

Better Business Bureau wrote:

Join Date: 1/9/2001
This company is a member of the Better Business Bureau and has agreed to uphold our membership standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints. The company has been a member since 1/9/2001, and we are satisfied that it honors its commitment.

Advertising Review
No question about the truth of this company's advertising has come to our attention.

Government Actions
We know of no government action taken against this company.

JustAnEngineer wrote:

$ 64¼ Socket-754 AGP motherboard
$120 Athlon64 2800+ 1.8GHz Newcastle 512KB L2 cache 130nm Socket-754 processor w/ retail HSF
or $ 83 Sempron 2800+ 1.6GHz Palermo 256KB L2 cache 90nm Socket-754 processor w/ retail HSF